The Global Customer Experience Management (CEM) Market is anticipated to witness an increase of USD 16.82 billion, with a 17.17% CAGR from 2023 to 2028, according to Technavio. A key factor driving this growth is the heightened focus on delivering customer-centric solutions. As businesses continue to undergo digital transformation, especially within the retail and healthcare industries, the need for advanced CEM solutions rises. Additionally, the evolving nature of consumer behavior requires companies to adapt quickly to meet growing demands, with voice and speech analytics playing a crucial role. Social media analytics further supports businesses in refining their customer experience strategies, contributing to market expansion.

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